Notifications
The Notifications page gives your team a centralized view of recent consumer communications and highlights accounts that may need attention. Notifications are automatically organized so teams can review general activity, escalations, and high-priority opportunities in one place.
Use Notifications to monitor communication activity, identify consumers who may require follow-up, and move reviewed items out of the active queue.
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How Notifications Work
Notifications are generated from consumer communications across the platform. Krew automatically categorizes these communications into different tabs based on their content and urgency.
Available categories include:
Notifications
Escalation Required
High Propensity to Pay
Archived
These categories help teams prioritize review and focus on the consumers most likely to need action.
Automatic Categorization
Some notifications are automatically classified by AI as higher priority, including communications that may require escalation or indicate a high propensity to pay.
Because this classification uses AI, it may not capture every relevant communication. Teams should treat these categories as a prioritization tool rather than a complete or definitive compliance or collections review layer.
Notification Tabs
Notifications
The Notifications tab shows general communication activity across consumers.
This is the default place to review recent interactions and identify accounts that may need attention.
Escalation Required
The Escalation Required tab highlights communications that AI has identified as potentially needing human review or intervention.
Because this classification is automated, some items may still require manual validation. For more information on how escalations work in workflows, see Workflows.
High Propensity to Pay
The High Propensity to Pay tab highlights consumers whose communications or activity suggest a stronger likelihood of payment or productive engagement.
This view can help teams quickly identify hot leads and prioritize follow-up.
Archived
The Archived tab contains notifications that have already been reviewed and moved out of the active queue.
Archiving helps keep the active notifications view focused on current work.
Search and Filtering
The Notifications page includes search and filtering tools to help teams quickly find the right accounts.
You can search by:
name
account ID
phone number
email address
Filters can also be used to narrow the notification list based on the information most relevant to your workflow.
Notification Fields
Each notification record includes key account and communication details to support review.
Constituent Name
Displays the consumer name and associated portfolio information.
Contact
Shows available contact details, such as phone number and email address.
Account Number
Displays the consumer or account identifier, when available.
Call Tags
Shows tags associated with recent activity or communication state, such as payment flow or negotiation status.
Outstanding
Displays the current outstanding amount, when applicable.
Engagement Score
The Engagement Score is a proprietary Krew metric that reflects the level of engagement shown by a consumer.
This score is intended to help teams prioritize outreach and review, but it should be interpreted as a directional signal rather than a standalone decisioning tool.
Last Call
Shows the date of the most recent call activity.
Action
Provides a link to open and review the notification or related account in more detail.
Exporting Notifications
Notifications can be exported to your CRM for downstream review or operational follow-up.
This is useful when teams want to move prioritized accounts into an external workflow or sync hot leads and escalations with another system.
Archiving Notifications
Notifications can be archived after they have been reviewed or acted on.
Archiving removes them from the active notifications queue and places them in the Archived tab for later reference.
This helps teams keep active queues focused on current priorities while still maintaining a record of prior review.
Best Practices
To get the most value from Notifications, we recommend the following:
Review escalation and high-propensity tabs regularly
Use search and filters to prioritize active work
Archive notifications once they have been reviewed
Treat AI categorization as assistive, not exhaustive
Use engagement score as one input alongside account context and team judgment
Important Notes
AI is used to identify some high-priority and escalation-related communications. While this helps surface important items faster, it may not capture every relevant case.
Teams should maintain appropriate review processes for communications that have operational, legal, or compliance significance.
Summary
Notifications give your team a centralized way to review communication activity, surface higher-priority accounts, and manage follow-up more efficiently. With automatic categorization, search and filtering tools, archiving, and engagement scoring, Notifications help teams stay organized while focusing attention where it matters most.